Returns & Exchanges

We want you to be completely satisfied with your Pepa London purchase, which is why we offer a 28-day return period for all unworn items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or a seamless size exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the garments in their original branded packaging, ensuring all designer tags and labels are intact and secure.

• 3.
  Ship the Parcel

  Generate your prepaid shipping label through the portal, attach it to your package, and drop it off at your nearest authorized collection point.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to your original payment method within 5-10 business days.